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Device prep guides

Follow these before you ship. Most rejected devices are simply still locked to an account.

1. Find your IMEI or serial number

We ask for this only after you accept an offer, so we can match the device we receive.

Any phone

  1. Open the phone dialer.
  2. Dial *#06#.
  3. Write down the 15-digit IMEI (use IMEI 1 if two appear).

iPhone / iPad

  1. Settings → General → About.
  2. Scroll to IMEI (phones) or Serial Number (iPads).

Android

  1. Settings → About phone.
  2. Tap Status or IMEI information.

MacBook / laptop

  1. Mac: Apple menu → About This Mac → Serial number.
  2. Windows: printed on the bottom label, or Settings → System → About.

2. Sign out of Apple ID / turn off Find My

A device still linked to your Apple ID cannot be accepted.

iPhone / iPad

  1. Settings → tap your name at the top.
  2. Scroll down and tap Sign Out.
  3. Enter your Apple ID password to turn off Find My.

Mac

  1. Apple menu → System Settings → your name.
  2. Click Sign Out and confirm Find My Mac is off.

Already reset but still locked?

  1. Go to icloud.com/find on another device.
  2. Select the device → Remove from Account.

3. Remove Google / Samsung account

Android Factory Reset Protection will lock the device to your account if you skip this.

Android (Pixel, Samsung, etc.)

  1. Settings → Passwords & accounts (or Accounts and backup → Manage accounts).
  2. Tap your Google account → Remove account.
  3. Samsung: also remove your Samsung account the same way.
  4. Remove any screen lock (PIN, pattern, fingerprint).

4. Back up and factory reset

Do this last, after signing out of every account.

iPhone / iPad

  1. Back up to iCloud or your computer.
  2. Settings → General → Transfer or Reset → Erase All Content and Settings.

Android

  1. Back up photos and contacts.
  2. Settings → System → Reset options → Erase all data (factory reset).

Mac

  1. System Settings → General → Transfer or Reset → Erase All Content and Settings.
  2. Older Intel Macs: restart holding ⌘R and use Disk Utility + Reinstall macOS.

Also

  1. Remove your SIM card and any memory card.

5. Pack it safely

Only ship after you've accepted an offer and received your authorization code.

Checklist

  1. Charge to about 50%.
  2. Wrap the device in bubble wrap (at least 2 layers).
  3. Use a sturdy box with no room for it to shift.
  4. Include your printed packing slip with the authorization code.
  5. Ship with tracking and enter the tracking number on your status page.
Submit your deviceCheck status